FAQ

FAQ

Welcome to the BREWVANI Frequently Asked Questions page. Here you can find helpful information about our products, orders, shipping, returns, and customer service.

What products does BREWVANI offer?

BREWVANI offers a curated selection of decorative gifts and lifestyle products, including table lamps, photo frames, textile crafts, corsages, candle holders, decorative accessories, and other unique gift items.

Our selection may change as new products and collections become available.

Are product colors exactly the same as shown on the website?

We make every reasonable effort to display product colors and details accurately. However, colors may appear slightly different depending on your screen settings, lighting conditions, photography, and the materials used in the product.

Handcrafted or textile products may also have minor variations in texture, shape, pattern, or finishing.

Where can I find product dimensions and materials?

Available dimensions, materials, colors, and other specifications are listed on the relevant product page.

Please review the product description carefully before placing your order.

How do I place an order?

Choose the product you would like to purchase, select any available options, add it to your cart, and proceed through checkout.

Please verify your shipping address and contact information before completing payment.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at service@brewvani.com.

We will try to accommodate your request. However, once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

How can I track my order?

When tracking information becomes available, it may be sent to the email address associated with your order.

Please allow time for the shipping carrier to update tracking information after your package has been dispatched.

My tracking information has not updated. What should I do?

Carrier tracking systems can occasionally take additional time to update.

If your tracking information has not changed for an extended period, contact us at service@brewvani.com with your order number.

What should I do if my item arrives damaged?

Please contact us at service@brewvani.com as soon as possible after receiving a damaged item.

Include your order number, a description of the problem, and clear photographs of the item and packaging so our customer service team can review the situation.

What if I receive the wrong item?

Contact service@brewvani.com with your order number and photographs of the item received. We will review your request and provide appropriate assistance.

How do I request a return?

Please contact service@brewvani.com before returning any item.

Do not send a return without receiving return instructions from our customer service team.

How can I contact BREWVANI?

For order questions, product information, returns, or general assistance:

Email: service@brewvani.com