REFUND POLICY
Refund Policy
We want you to feel confident when shopping with BREWVANI. If you are not satisfied with an eligible purchase, you may contact us to request a return.
30-Day Return Period
Return requests must be submitted within 30 days after delivery.
To be eligible for a return, the item should generally be:
- Unused and in substantially the same condition in which it was received;
- Returned with its original packaging where applicable;
- Complete with included accessories, components, manuals, or other materials;
- Accompanied by proof of purchase or an order number.
Contact service@brewvani.com before returning an item.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or different from what you ordered, contact us promptly at service@brewvani.com.
Please provide your order number and clear photographs or other information showing the issue.
After reviewing the request, we will advise you of the available resolution.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Personalized or customized products;
- Items damaged through misuse or improper care;
- Items showing significant signs of use;
- Products returned without required components or packaging;
- Items specifically marked as final sale or non-returnable where permitted by applicable law.
If you are unsure whether your product qualifies, contact us before sending it back.
Return Process
To request a return, email service@brewvani.com with your order number and reason for return.
If your return is accepted, our customer service team will provide return instructions.
Products sent back without first requesting a return may not be accepted.
Return Shipping
For returns resulting from a change of mind or other customer-related reasons, return shipping costs may be the customer's responsibility.
If the return results from an incorrect, defective, or damaged item attributable to us, we will review the situation and provide appropriate return instructions.
Refunds
Once the returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.
Original shipping charges may be non-refundable except where required by applicable law or where the return results from our error.
Contact
For return and refund questions: